Policies

Policies

Lead Time
Please allow 2 weeks’ notice when booking your event with a minimum lead time of 10 business days for food and beverage service.

Weather/Emergency Cancellations:
If an event must be canceled or postponed due to circumstances outside of the customer’s control, we will work with the customer to reschedule the event whenever possible. Any costs already incurred for food, rentals, staffing, or other event-specific arrangements will be considered when determining the final amount due.

Final Guest Guarantees
Final guest guarantees for all catering orders must be submitted at least one week prior to the start of your event. The guaranteed number of guests will be used as the final quantity for your order and will be reflected on your invoice.

Linen

Food display and bar set up, buffet tables and stations are covered with basic black linens at no cost.

Linens for guest tables and extra tables such as welcome tables, etc. are $4.00 per linen.

Linens are available a la carte for $4.00 per tablecloth and $1.00 per napkin.

If  you require specialty linen colors, please contact the catering manager to discuss options available.

Special order linen colors, other than black and gold, need to be ordered at least fourteen (14) days in advance, to guarantee your selection.

Leftovers
For food-illness safety reasons, we do not allow customers to remove ANY food from catered events including desserts, beverages and candy.

Billing and Payment Policy
We gladly accept VISA, Master Card or Check.

• Deposits
  • A deposit equal to 50% of the total catering charges must be paid at the time the event is booked. Catering events will not be considered confirmed until the required deposit has been received.
• Final Payment
  • The remaining balance must be paid in full no later than one (1) day prior to the scheduled event date.
  • If final payment is made by paper check, payment must be received at least three (3) days prior to the event.
• Unpaid Balances
  • Catering events may not proceed unless the required deposit and final payment  have been received in accordance with Elior's company policy.